Contact Centre Services

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Contact Centre Services

We are a leading and respected player in the Technical Support Services segment and relentlessly deliver value in addressing each client’s specific business goals. Our helpdesk models are thus tailored to meet the needs of individual customers for successful outsourcing outcome. Acknowledging the concerns of the market through commitment and customer feedback our company has developed solutions for the entire Support Life Cycle Management.

This includes:

  • Multi-Channel Support Solution: Voice / Email / Chat / Web.
  • Enabling Tools: CRM, Knowledgebase, Remote Diagnostics.
Our Approach
  • Delivery footprint with right shore solution approach.
  • Integrated workflow to provide single window process management.
  • 24/7 Multi Channel , Multi Lingual Service Capability.
  • Optimized channel deflection & sales improvement methodologies.
  • Platform based service delivery approach with vertical wrappers.
Our Differentiators
  • Multi – Channel based delivery with high deflection to low cost channels.
  • Large spectrum of unique CRM sub – processes covering the complete customer lifecycle management.
  • Demonstrated capability to reduce cost to serve and improve customer experience.
  • Demonstrated capability to sell while servicing.
  • Business metrics-driven approach with continuous improvement.
  • Analytics driven approach to sales and service.
  • Integrated Quality Management System.
  • Dashboard and MIS a for real time agent availability and utilization management.
Services Portfolio